System
Connected to United Airlines customer service
CallRelay AI
Hi, I'm calling about flight UA1234 on February 15th that was delayed over 3 hours. I'd like to request a refund.
Agent (Sarah)
I'd be happy to help with that. Can I have the confirmation number?
CallRelay AI
Yes, the confirmation number is ABC123.
Agent (Sarah)
Let me pull that up... I see the flight was delayed. I'm checking refund eligibility now, one moment please...